Everything you need to know about how we operate — terms, privacy, shipping, and returns.
Welcome to Woventear. These Terms of Service govern your use of our website and services. By placing an order through arcaneos.polsia.app, you agree to be bound by these terms.
Woventear ("we," "us," or "our") operates the website arcaneos.polsia.app and provides coffee and tea products for sale. We reserve the right to modify these terms at any time. Changes will be effective upon posting to this page.
We offer both one-time purchases and recurring subscription plans:
Subscriptions are billed in advance. You may cancel your subscription at any time from your account dashboard or by contacting us. Cancellation takes effect at the end of the current billing period — no prorated refunds are issued for partial periods. If you cancel before your next billing date, you will not be charged for the following period.
All prices are listed in USD. Prices are subject to change without notice. Products are subject to availability. If a product becomes unavailable after your order is placed, we will contact you and offer a replacement or refund.
For subscription customers, the specific coffees or teas shipped may vary from month to month or quarter to quarter. We select and curate each shipment based on seasonal availability, quality, and freshness. You acknowledge and agree that the contents of your subscription shipment may differ from prior shipments.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate and complete information when placing orders.
All content on this website — including text, graphics, logos, and images — is the property of Woventear or its content suppliers and is protected by applicable intellectual property laws.
To the fullest extent permitted by law, Woventear shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services.
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Idaho, without regard to its conflict of law provisions.
Questions about these terms? See the Contact section below.
Woventear is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
We collect the following information when you place an order or create an account:
We use your information to:
We do not sell, rent, or share your personal information with third parties for their marketing purposes. Your data is used only for the purposes described above and is shared only with service providers who help us operate (e.g., payment processing and shipping fulfillment).
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and data by contacting us.
You have the right to:
To exercise any of these rights, contact us at cd.bell@yahoo.com.
We use essential cookies for site functionality and analytics cookies to understand traffic patterns. Analytics data is anonymous and used only to improve the site. You can disable cookies in your browser, though some site features may not function correctly without them.
We use Polsia Payments for secure payment processing and may use third-party shipping providers for order fulfillment. These services have their own privacy policies.
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of internet transmission is 100% secure.
Our site is not intended for individuals under the age of 18. We do not knowingly collect information from minors.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
All orders are fulfilled by Woventear and shipped from Idaho.
At this time, we ship within the United States only. We do not offer international shipping. If you are located outside the U.S. and are interested in our products, please contact us.
All packages ship from Idaho.
Domestic U.S. orders are estimated to arrive within 3–7 business days from the date of shipment. Business days are Monday through Friday, excluding federal holidays.
Coffee is roasted fresh for each order. Tea is sourced fresh from our supplier. We prioritize freshness and quality — orders are roasted/sourced and shipped as quickly as possible, typically within 1–3 business days of order confirmation.
Shipping is free for Explorer and Tea Explorer subscription tiers. All other orders include standard shipping rates calculated at checkout.
Once your order ships, you will receive a confirmation email with tracking information. Tracking details are typically available within 24–48 hours of shipment.
We are not responsible for delays caused by the carrier, weather events, or circumstances beyond our control. If your order is significantly delayed, please contact us and we will work with the carrier to resolve the issue.
If a package is marked delivered but you have not received it, please contact us within 5 business days and we will file a claim with the carrier.
Due to the perishable nature of our products, we cannot accept returns or issue refunds on coffee and tea products once they have been opened or consumed. Coffee and tea are food products that degrade over time, and we cannot guarantee the quality of returned items.
If you receive a damaged item or the wrong product, please contact us within 5 business days of receiving your order. We will arrange for a replacement or issue store credit. To file a claim:
For approved damaged or wrong item claims, we offer store credit for the value of the affected item. Store credit does not expire and can be applied to any future order.
Subscription cancellations take effect at the end of your current billing period. No charges will be made after cancellation. We do not issue refunds for partial billing periods.
Contact us at cd.bell@yahoo.com with:
We review all claims within 2 business days.
Have a question about your order, subscription, or anything else? We'd love to hear from you.
We typically respond within 1–2 business days. For urgent order issues, please call or text.